METHODS OF PAYMENT: MasterCard, VISA, American Express, and checks are all available methods of payment for personal orders. Check or credit card information must accompany all personal orders. Please do not send cash. To order by phone please call 877-484-1600.

SATISFACTION GUARANTEED: Because of the unique nature of this book, We Are ND: The Best Years of Our Lives may not be returned.  A book that suffers from defects in manufacturing will be replaced within within 60 days of receipt.   Send item to be replaced to:  Theological Book Service   7313 Mayflower Park Drive, Zionsville, IN  46077

ORDER NOTIFICATION: Customers receive an E-mail order acknowledgement as well as a shipping notification. You may also check your order status by clicking the "Order Status" button at the top of the page and entering the order number from your email confirmation message.

BACKORDER NOTIFICATION: Customers receive a shipping notification email message when the item is in stock and ready for shipment.

FRAUD PROTECTION: We recommend that all customers who are shipping to addresses other than their billing address, notify their credit card company of the alternate shipping address. This process is becoming a standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give your credit card company an alternate shipping address.

TERMS AND CONDITIONS

SHORTAGES IN SHIPMENT:  Claims for shortages or errors in shipment must be reported to TBS within 30 days of receipt of order.  TBS assumes no responsibility for unsigned claims or claims made after 30 days.

DAMAGES IN SHIPMENT:  Damages incurred during shipment are the responsibility of the carrier.  Inspect all inbound shipments for damages before signing the delivery receipt.

RETURNS:  No returns will be accepted, save only for books that suffer from a defect in manufacturing.  All freight charges are the responsibility of the returning party.  Only merchandise verifiable by a TBS invoice will be considered for return.  

RETURNED CHECKS:  A fee of $25 will be charged for checks returned for insufficient funds.

ADDITIONAL INFORMATION: If you need additional product information, please call 1-888-232-1492 or e-mail us.